RETURN POLICY

RETURNS & EXCHANGES

GENTRY GARB HAS A 14-DAY EXCHANGE ONLY POLICY. AFTER 14 DAYS HAVE GONE BY SINCE DELIVERY DATE, UNFORTUNATELY, WE CAN’T OFFER YOU AN EXCHANGE.

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE UNUSED, UNWASHED, AND IN THE SAME CONDITION THAT YOU RECEIVED IT, WITH TAGS STILL INTACT.

ONCE YOUR REQUEST FOR AN EXCHANGE HAS BEEN APPROVED AND YOU RECEIVE A SHIPPING RETURN LABEL, YOU THEN HAVE 7 DAYS TO SEND YOUR ITEM(S) BACK. ONCE 7 DAYS HAS GONE BY, YOUR REQUEST FOR EXCHANGE WILL BE CANCELED.

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR EXCHANGE. IF YOU ARE APPROVED, THEN YOUR EXCHANGE WILL BE PROCESSED.

IF WE DETERMINE THAT ANY ITEM(S) ARE NOT IN ORIGINAL CONDITION, AN EXCHANGE WILL NOT BE GRANTED AND THE ITEM(S) WILL BE RETURNED TO YOU.

TO START YOUR EXCHANGE PROCESS, CLICK HERE

 

IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL INFO@GENTRY-GARB.COM

  

SALE ITEMS

THE FOLLOWING ITEMS ARE FINAL SALE

• SALE ITEMS
• JEWELRY
• ACCESSORIES
• UNDERWEAR
• ALL INTERNATIONAL ORDERS, REGARDLESS OF ITEM

ALL DISCOUNTED ITEMS ARE FINAL AND WILL NOT BE REFUNDED, NOR ELIGIBLE FOR RETURNS. ONLY REGULAR PRICED ITEMS MAY BE REFUNDED.

HOWEVER, WE CAN STILL EXCHANGE DISCOUNTED ITEMS THAT ARE DEFECTIVE OR DAMAGED. EXCHANGES CAN ONLY BE MADE FOR THE SAME STYLE OF THE ITEM IN A DIFFERENT COLOR OR SIZE. TO EXCHANGE. CONTACT US AT INFO@GENTRY-GARB.COM

 PLEASE NOTE: WE DO NOT ISSUE REFUNDS ON ANY RETURNED ITEMS UNLESS IN THE CASE OF EXTREME CIRCUMSTANCES. A 20% RESTOCKING FEE WILL APPLY.  

 

 

INTERNATIONAL RETURNS AND EXCHANGES

GENTRY GARB DOES NOT EXCHANGE INTERNATIONALLY.